Privacy Policy
At Lowater, we respect your privacy and are committed to protecting your personal data in accordance with Swiss data protection law (Federal Act on Data Protection, FADP/DSG). This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, interact with us, or make a purchase.
1. Information we collect
We may collect the following personal data:
Contact details: name, email address, phone number, shipping and billing address
Payment information: securely processed by our payment providers
Usage data: IP address, device type, browser, pages visited, interactions on our website
2. How we use your data
We use your data to:
Process and deliver your orders
Communicate with you about orders, updates, or promotions (with your consent)
Improve our products, services, and website experience
Ensure security and prevent fraud
Comply with legal obligations
3. Sharing your data
We do not sell or rent your personal data. We may share data with:
Service providers helping us operate our website, process orders, or provide customer service
Authorities, if required by law
All third-party service providers are contractually obligated to protect your data and use it only for the purposes defined by us.
4. Cookies and Tracking
We use cookies and similar technologies to enhance your website experience, analyze traffic, and personalize content. You can manage or disable cookies via your browser settings.
5. Data security
We implement strict measures to protect your personal data. While no system can guarantee absolute security, we continuously work to prevent unauthorized access, misuse, or loss of data.
6. Your rights
Under Swiss data protection law, you have the right to:
Access your personal data
Correct or update your information
Request deletion of your data
Withdraw consent for marketing communications
To exercise your rights, contact: hello@lowater.ch
7. Children’s privacy
Our services are not intended for individuals under 16 years old. We do not knowingly collect personal data from children.
8. Policy updates
We may update this Privacy Policy occasionally. The latest version is always available on our website. We encourage you to review it regularly.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
Contact
CHE- 438.143.408
Avenue Charles-Ferdinand Ramuz 100
1009 Pully – Switzerland
Email: hello@lowater.ch
